Refund policy

Falak Zari | Return & Warranty Policy

At Falak Zari, we are committed to providing you with high-quality products and an exceptional shopping experience. To maintain the highest standards of hygiene and safety for our community, please review our updated policy below.

Returns & Exchanges

Due to the nature of our products and for hygiene reasons, all sales are final. We are unable to accept returns or offer exchanges for change-of-mind purchases. To help you choose with confidence, we provide multiple detailed photos and reels of every product on our website and Instagram. We recommend reviewing these resources carefully before placing your order.

Our 15-Day Quality Guarantee

We take immense pride in our craftsmanship, however, if a manufacturing issue occurs, we are here to help. Falak Zari offers a 15-day warranty on all products purchased through our official site.

  • Eligibility: If you receive a product that is defective, broken, or tarnished within 15 days of delivery, we will arrange for a prompt replacement (If issue is valid).

  • Missing Items: Should an item be missing from your package, please notify us immediately so we can check first then ship the remaining portion of your order.

  • Exclusions: Please note that our warranty covers manufacturing and shipping issues only. We cannot provide assistance for items damaged due to misuse, accidental breakage or normal wear and tear over time.

How to Request Assistance

To initiate a replacement request, please reach out to the Falak Zari support team via email or WhatsApp with the following details:

  • Order Number (Please include this in the email subject line or as the first line of your message).

  • Description of the Issue: A brief explanation of the defect or damage.

  • Photo Evidence (Must): High-quality photos clearly showing the problem area.

Important Terms

  • Stock Availability: Replacements are typically issued for the exact same design. If the original item is out of stock, you will be invited to select a different design of equal value.

  • Warranty Duration: Our team is available to assist with claims within the 15-day window. Once this period has passed, we are unable to process further replacements or adjustments.

    We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at falakzariofficial@gmail.com or on WhatsApp (+92 318 0721619). 

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at falakzariofficial@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Unfortunately, we cannot accept returns on sale items or gift cards.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at our G-mail (falakzariofficial@gmail.com) or on WhatsApp (+92 318 0721619).