Privacy policy
Falak Zari | Privacy Policy
At Falak Zari, we value your privacy. This policy explains how we collect and handle your information when you shop with us.
1. Information We Collect
When you place an order, we collect the necessary details to fulfill your delivery:
-
Personal Details: Your name and email address.
-
Shipping Details: Your delivery address and a nearby landmark to ensure the courier finds you easily.
-
Contact Details: Two active phone numbers so our shipping partner, PostEx, can coordinate your delivery successfully.
2. How We Use Your Information
We use your data strictly for business purposes:
-
To process and ship your orders via PostEx.
-
To send you order confirmations and tracking updates.
-
To provide customer support via WhatsApp or email regarding your purchase or our 15-day warranty.
3. Data Sharing
We only share your information with essential service providers:
-
Shopify: To power our online store.
-
PostEx: Our shipping partner, who receives your name, address, landmark, and phone numbers to deliver your package.
-
We never sell your personal data to third parties.
4. Data Security
We take reasonable steps to protect your information. Your payment details are processed through secure, encrypted gateways provided by Shopify and our payment partners; Falak Zari does not store your credit card or bank information.
5. Your Rights
You have the right to ask what information we hold about you or request that we update or delete your personal details from our records.
6. Contact Us
If you have any questions about your privacy or how your data is handled, please reach out to us through our official WhatsApp support lines.